Returns Policy

What is your policy on returns?
We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.
We do not accept:
- Products damaged by misuse or showing signs of wear, even if they are still under warranty.
- Products that have been used, altered, assembled or installed, unless they are defective.
- Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.
- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).
Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included the original invoice, all the accessories, promotional gifts and warranty cards that came with your order.
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Are there products I cannot return by raising an online return request?
You will not be able to return Home Box furniture by raising an online return request.
Please check our returns policy for a full list of products you can't return.
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What if I want to return a product that was part of a Buy 1 Get 1 offer or a Bundle promo?
If you want to return part of such an order, call Customer Service. Please note, you will only be able to place an online return request if you're returning the entire order. 
Here's how your refund works: 
Once we receive all the products, we will issue your refund to your Credit Card or bank account as the case may be. 
If you paid by cash, here's how your refund works:
- If you return your order by calling Customer Support, you can ask for a bank transfer, a refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user). 
- If you place an online return request, you’ll receive a refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user).
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What if I want to return part of an order that came with a voucher?
Whether you return your order partially or fully, your voucher will be cancelled. You will however, receive a refund for your return.
If you've already spent your voucher, the value of the voucher will be deducted from your refund.
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My original order was QAR 199 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?
Sorry, you'll lose out on the free shipping benefit if your total order value drops below QAR 199 when you return part of your order. The shipping charge will be deducted from your refund.
Of course, if you're returning the item because it was defective or sent to you incorrectly, you'll still enjoy free shipping.
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Can I exchange my purchase for another product?
You'll be able to return your Home Box products and use your cash refund or Credit Note to buy a new product right away.  However, you'll only receive a cash refund if you'd paid for your order by cash.
Your Credit Note will be valid for 6 months from the date of issue and can be used online.
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If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?
If you've paid by Credit or Debit Card, here's how long it will take:
1. 2-3 business days to receive your returned items.
2. 2 business days to perform a quality check and issue the refund.
Your bank or card issuer may take an additional 4-15 business days to process the transaction.
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I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?
Here’s how it works: 
Call for a pickup – You can ask Customer Support to transfer your refund to your bank account, or opt for refund to My Credit in your account. Guest users can opt for a Return Voucher. 
Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer.  You'll receive a refund to My Credit in your account, while guest users will get a Return Voucher.
Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Home Box purchases online.
My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.
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What is My Credit?
If you pay for a product by cash and return it, we’ll refund your amount to My Credit under My Account. You can then use this refund to shop for anything on HomeboxStores.com, MaxFashion.com and Centrepointstores.com.
Refunds for products you've shopped with Shukrans, Gift Cards or vouchers will also go to your My Credit balance in your account. 
Please note, we’ll only credit your refund to My Credit if you’re a registered user with an online shopping account for any one of our brands. Guest users will receive a Return Voucher that they can use to shop online. Your Return Voucher will be valid for 6 months on purchases of the same brand. 
You will not be able to use your My Credit balance to pay your Shipping or Cash on Delivery charges.
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I paid for an order using only a Return Voucher, and then cancelled the order. Can I use the Return Voucher again?
Sure. You can use the Return Voucher again after an email confirmation from us.
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I paid for part of my order using My Credit balance or Return Voucher and the rest with my Credit Card, Debit Card or PayPal, and then cancelled the order before it was dispatched. How is my refund processed?
We'll credit back the balance you spent to My Credit in your account. If you're a guest user, we'll issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue. 
The rest of your payment will be refunded to your Credit Card or bank account depending on your payment method.
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I paid for part of my order using My Credit balance or a Return Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?
If you're a registered user, that is, if you've created an online shopping account with us, you'll receive a refund for the same amount to My Credit in your account. You can then use your My Credit balance to shop any of our brands online. 
If you're a guest user, we will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Home Box products online.
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I paid for part of my order using either My Credit Balance or Return Voucher and the rest of it with a Credit or Debit Card. I want to return the entire order now. How is my refund processed?
No problem. After we verify your returns, we'll credit back the balance you spent to My Credit in your account. 
If you're a guest user, we'll issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue.  
The remaining amount will be refunded to your Credit Card or bank account, depending on your payment method.
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I paid for an order using My Credit balance and then cancelled the order. What happens to my balance?
Your amount will once again be refunded to My Credit and your My Credit balance will be updated in your account.
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I paid for an order using a Return Voucher and a Credit or Debit Card, but I want to return a part of my order. How is my refund processed?    
If you want to return a part of your order, we will issue a new Return Voucher, or a refund to My Credit (if you’re a registered user). The rest of the amount will be refunded to your Credit or Debit Card. This could work in two ways: 
If the value of the return is higher than the value of the voucher: 
Imagine an order with three products worth QAR 20 each, having a total value of QAR 60. The order was paid for with a Return Voucher or your My Credit balance worth QAR 30 as well a Credit or Debit Card. If you return two products, your refund of QAR 40 will be split between a Return Voucher (or My Credit balance if you’re a registered user) worth QAR 30 and a Credit or Debit Card refund worth QAR 10. 
If the value of the return is lower than the value of the voucher: 
Consider an order with three products of QAR 20 each, having a total value of QAR 60. The order was partly paid for using a Return Voucher or your My Credit balance worth QAR 30 and the rest of the amount was paid by Credit or Debit Card. If you return one product, you will receive a new Return Voucher (or My Credit balance if you’re a registered user) worth the value of one product, or QAR 20 in this case.
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I’ve just returned an order. Will my Cash on Delivery charge be refunded?
Your Cash on Delivery charge is the additional QAR 9 that you pay on a Cash on Delivery order – over and above the product costs and shipping charges. It will only be refunded if:
1. You’ve returned the entire order and not just a few products from it.
2. You’re returning the product because:
-  You received the wrong product.
-  It was damaged.
-  It did not match the description on the site.
 
Please note, your Cash on Delivery charge will not be refunded if you’ve returned your products for any other reason, such as ordering the wrong size.
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What is a Credit Note and how is it different from a Return Voucher?
If you pay using Cash on Delivery and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund to My Credit in your account or in the form of a Return Voucher (if you're a guest user).  
Both Credit Notes and Return Vouchers are valid for 6 months from the date of issue and must be spent in a single transaction.
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Where can I spend my Credit Note?
When you return a product, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Home Box product online. 
Your Credit Note will be valid for 6 months from the date of issue.
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If I decide I don't want my order when it's being delivered, can I return it directly to your delivery partner?
Yes, you can return your order at the time of delivery.
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I have other questions about returns, refunds and cancellations. Who can I call?
Our Customer Support team is here to answer your questions between 8:00 AM to 5:00 PM, Saturday to Thursday. Call us on 88004269 (800-HBOX).
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