You can return your products in 3 easy ways.
I. Request a return online
- Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
- Wrap and seal your products in their original packaging.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card or bank within 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.
II. Call for a pick-up
- Wrap and seal your products in their original packaging.
- Call us on 800-HBOX (800-4269) to schedule a pick-up time and location.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.
Don't forget to check the returns policy first to see which products we don't take back.