Help Center
Search results
Knowledge base
Homebox QAT
Gift Card
10
How I can check my card balance?
How will the amount be refunded for the returned items which I paid for with my Gift Card?
Can I return a Gift Card?
My Gift Card is damaged/defaced. What do I do?
What shall I do in case I lose my Gift Card?
View all 10
Tracking and Delivery
9
When will I receive my order?
How do I select a delivery date and time for my Home Box furniture?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do I need to hand over my Cash on Delivery payment before my products are assembled?
View all 9
Click & Collect
25
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 25
Returns Policy
26
Are there products I cannot return by raising an online return request?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
My original order was QAR 199 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?
Can I exchange my purchase for another product?
View all 26
Returns Process
9
How do I return an order?
Can I book a return online?
Are there products I cannot return by raising an online return request?
When will you pick up the products I want to return?
Will you still accept a return if I've discarded the packaging?
View all 9
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 6
Orders
8
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large product?
View all 8
Shipping
4
When will I receive my order?
Does delivery take longer to some areas?
What if I am not at home when my order arrives?
Will I be charged for delivery?
Payments
3
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
In-Store
9
Lowest Price Challenge
I’m a frequent Home Box shopper. Do you offer a loyalty programme?
Will my purchase be delivered to my residence? How long will it take?
Do you have Gift Vouchers?
Can my items be delivered internationally?
View all 9
Shukrans
25
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 25
Warranty
0
Buy Now
10
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 10
Kiosk
0
Other Information
8
Terms & Condition for Made-To-Order Mattress (Customized Mattress)
Mattress Care Tips
Do offers and promotions appear on your website?
Where can I get information about the Landmark Group?
How do buy 1, get 1 or buy 2 get 1 offers work?
View all 8
Partner Sourced Products
0
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?