- Vacuum your mattress every 3 months.
- Use a protective topper for your mattress.
- Let the mattress breathe for 5-10 minutes using sunlight air periodically. It helps to freshen up the top of the mattress.
- Rotate your mattress every six months.
- Keep the bed linen off the floor.
- Don’t use the mattress handles to lift the full weight. It is only for adjustments.
- Don't eat, drink or smoke on your bed.
- Don't ever use dry-cleaning chemicals.
- Don't bend, fold, or drag your mattress.
- Don't stand or jump on the mattress.
- Do not iron clothes on the mattress.
- If any loose thread is found, don't pull the thread. Trim it with the scissor.
- Avoid keeping heavy objects on the mattress, as it could ruin its shape.
- Don't remove the brand label placed on the corner of your mattress. The labels and invoices are mandatory for warranty claims.
- Please verify your bed size before buying a mattress.
WARRANTY TERMS & CONDITIONS:
- This product comes with a warranty that starts from the date of purchase. Please check the label on your mattress for the warranty details. If you have any complaints, please get in touch with our customer care team.
- Warranty is applicable only if the mattress is purchased from a Home Box Store, Home Box Website or authorized online platforms.
- Relevant invoices must be preserved and produced along with the mattress in case of a complaint.
- Any alterations done by customers on the mattress are not covered under warranty.
- Stains occurring on the mattress tapestry after unpacking or removing the poly bag and subsequent use at the customer's end are not covered under warranty.
- Opening of stitches (both quilt & tape edge) reported after 15 days of the purchase date are not covered under warranty.
- Damage to handles post usage is not covered under warranty.
- Bending of the mattress constitutes inappropriate usage. Any damage arising from such usage is not covered under warranty.
- The proof of purchase date and place of purchase should be valid.
- If the product is found to be altered, abused or damaged due to negligence, then it will not be covered under warranty.
- While the company does its best to replace the defective mattress at the earliest, the average time required for replacement is 7-10 working days.
- If the variety of mattresses you've purchased has been discontinued, you will be provided with a new mattress of the same value as the original one.
- If one of your pairs of mattresses has sagged, only sagged mattress shall be replaced.
- The company's decision regarding the nature of defects and the applicability of this warranty will be final.
- The warranty is limited to sagging of the mattress and doesn't cover fabric damages such as tears, stains, colour fading, bleeding, soiling, or burns.
- The warranty doesn't cover mattress damage due to infestation by insects/rodents/rats or any natural calamities.
- The warranty doesn't cover any damages or sagging of the mattress due to improper size and condition of the cot, uneven resting surface, or improper structural design of the cot.
- The warranty is not applicable for any smell that may occur during usage in an enclosed environment, moisture in the air due to the surrounding environment / use of an air conditioner, excessively wet surface or pouring of any liquid on the mattress.
- The warranty doesn't cover preference in comfort level.
- The warranty doesn't cover depression of less than 4 cm for mattresses of 20 cm & above. A depression of less than 3 cm isn't covered for mattresses below 20 cm.
- The warranty doesn't include damage resulting from improper usage. Please follow the tips given under do's and don'ts.
- Mattress cannot be claimed as defective based on expected comfort level.
- The warranty does not cover any damage caused by relocation of mattress(es) by customers.