In-Store
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Lowest Price Challenge
We guarantee our Everyday Competition prices. If you find a lower everyday price on an identical product at a local retail competitor within 2 days of purchase, just bring us the competitor’s current advertisement. We will match their price and give you a gift voucher for the difference (claims need to be settled within 7 days of purchase from us). Our price guarantee does not apply to installation labour, to the competitor’s close-out, special order, discontinued, clearance, liquidation or to damaged products
These are the details of our price match guarantee:
- This offer is only valid on furniture.
- Customers must present the electronic invoice copy to claim the offer
- The product must be identical with the identical brand name, size, weight, colour, quantity and model number.
- Limit of one competitor price match per identical product, per guest.
- Price must be valid at the time the price match is requested.
- Retail price must be shown on the website or current print ad.
- Online prices will be validated by a Home Box team member.
- Competitor online items must be in stock at the time a price match is requested.
- On products that require delivery, we'll take delivery charges into account when comparing prices.
- Competitor catalogues can be matched as long as the catalogue displays a current date, retail price and meets all other competitor advertisement match qualifications.
- If the product is not available in a Home Box store, a repeat check will not be done to match the online price or competitor’s print ad.
- We reserve the right to verify a competitor’s advertised price and the availability of the product.
- In case of any ambiguity in terms of ascertaining the eligibility of the gift voucher arising due to price difference, Home Box brand reserves the right to amend or withdraw the offer at any point of time.
- Competitor means only Qatar-based ongoing commercial operations.
Price exclusions:
- Prices that only display on a website after guests log in.
- Clearance, closeout, damaged product, used, refurbished, open packages or liquidation sales.
- Prices advertised only as a percent off or dollar off.
- Paid membership club or paid loyalty programs (e.g. prices that require a club or loyalty card that is associated with a membership fee).
- Buy one, get one if the retail price is not shown in the advertisement, competitor receipt is required.
- Competitor price matches on items where Home Box or the competitor is offering a free gift card.
- Mail-in offers or instant rebates.
- Offers that include financing.
- Free product where no qualifying purchase is required.
- Bundled offers and special purchases.
Ad exclusions:
- Items advertised as limited time/limited supply/limited quantity.
- Pricing or typographical errors.
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I’m a frequent Home Box shopper. Do you offer a loyalty programme?
Home Box is a part of Shukran, the Landmark Group’s loyalty programme. Signing up is free, quick and easy, and you can enjoy great benefits and gifts by adding Shukrans every time you shop at Home Box.
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Will my purchase be delivered to my residence? How long will it take?
We will deliver your Home Box goods to a location you specify. The delivery period is within 4-6 days from the billing date.
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Do you have Gift Vouchers?
Home Box Gift Vouchers make great presents, and are available at all Home Box stores.
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Can my items be delivered internationally?
At the moment, we don’t have the facility to deliver furniture internationally. However, we can deliver your purchase to a cargo location if you’ve booked one.
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Can my purchase be delivered at a time that’s convenient to me?
We’ll send a notification to your mobile number about the estimated delivery time, 24 hours before the delivery. If you wish to change the time or postpone the delivery, contact Customer Care. Postponed deliveries will be rescheduled to the next available date.
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I’d like to share some feedback with Home Box. How do I do that?
We’re always looking to improve your Home Box experience, and welcome your feedback. Send us your comments and suggestions through our feedback form.
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What is your returns and exchange policy?
Our Returns Policy explains terms and conditions for returns, exchanges and refunds.
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Have other questions?
If you have other questions, call Customer Care or send us your comments and suggestions through our feedback form.
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